Frequently Asked Questions (FAQ)

Got a question? You're probably not the first to ask it. We've compiled a list of the most common queries we receive to help you find answers quickly. If you can't find what you're looking for here, don't hesitate to get in touch.

Account Questions

Is it safe to provide my personal details?
Yes. We are licensed and regulated by the UK Gambling Commission, which requires us to use high-level SSL encryption to protect all your data. Your information is used strictly for verification and security purposes.

Why do I need to verify my account?
This is a legal requirement called KYC (Know Your Customer). It helps us prevent underage gambling and combat fraud, ensuring a safe environment for all players.

I've forgotten my password. What do I do?
No problem. Just click the "Forgot Password?" link on the login screen. You'll receive an email with instructions on how to set a new one. Remember to check your junk/spam folder!

Payment Questions

How long do withdrawals take?
This depends on the method. After our internal processing (which takes up to 24 hours), withdrawals to e-wallets like PayPal are typically completed within a few hours. Debit card withdrawals usually take 2-4 business days to appear in your account.

Are there any fees for depositing or withdrawing?
We do not charge any fees for deposits or withdrawals. However, your bank or payment provider might, so it's always worth checking with them.

What is the minimum deposit?
The minimum deposit for most payment methods is £10.

Bonus Questions

What are wagering requirements?
This is a multiplier that dictates how many times you must bet a bonus amount before it converts to real, withdrawable cash. For example, a £10 bonus with a 35x wagering requirement means you must place £350 in bets to complete it.

Why didn't I receive my welcome bonus?
The most common reasons are: not opting-in during the deposit process, not meeting the minimum deposit amount, or using an excluded payment method (sometimes e-wallets are not eligible for welcome offers). Always read the key terms before depositing.

Technical Questions

Do you have a mobile app?
Yes, we do! Our native app for iOS and Android offers the fastest and most stable mobile experience. We highly recommend it over the mobile browser site.

A game crashed while I was playing. What happens to my bet?
Don't worry. Our systems record all gameplay. In the event of a crash, the round will typically be completed on the server. When you reload the game, it will either show you the result or resume from where it left off. If you have any issues, note the game and time and contact our support team.

Still can't find your answer? Our team is ready to help. Please visit our contact us page for details on how to get in touch.